Return Policy

Your satisfaction matters to us. Please read our return policy carefully before placing an order.

Eligibility for Returns

Due to the nature of our products (personal care/cosmetic items), we can only accept returns or exchanges if:

• The product is unopened, unused, and in its original sealed packaging
• The request is made within [7 days] of delivery
• You have proof of purchase (order number or receipt)

For hygiene and safety reasons, opened or used hair oil products cannot be returned or exchanged, unless the product is defective or damaged.

Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us within [48 hours] of delivery with:

• Your order number
• A photo/video of the product and packaging

We will arrange a free replacement or full refund once the issue is verified — no need to worry about the cost.

Refunds

Once your return is received and inspected, we'll notify you of the approval status. Approved refunds are processed within [5–7 business days] to your original payment method, or as store credit — your choice.